Return and Exchange Policy
Thank you for shopping with us! We value your satisfaction and strive to provide the best quality products. Please read our policy carefully before making a purchase.
Returns
We do not offer returns on any products. Please ensure you review your order details carefully before completing your purchase.
Exchanges
Exchanges are only available under the following conditions:
- The product has a technical fault (e.g., a manufacturing defect).
- The issue is reported within 7 days of receiving the product.
How to Request an Exchange
If your product meets the above criteria, please follow these steps:
- Email us at cleura.store@gmail.com with your order number and a detailed description of the issue.
- Attach photos or videos clearly showing the fault.
- Our team will review your request and respond within 3 business days.
- The Exchange can take up to 10-14 days.
Important Notes
- Products must be in their original condition and packaging to be eligible for an exchange.
- Exchanges are subject to product availability. If the item is out of stock, we may offer a similar product or a store credit.
- We reserve the right to refuse any exchange that does not meet the above criteria.
For further assistance, feel free to reach out to us on Whatsapp: +971 50 916 3084